Unmatched Service - Local Cummins Allison Support
Cummins Allison technicians are noted for their proactive focus, expertise, quick response times and customer service orientation. Rigorous training is conducted at our facilities to ensure that our service technicians are equipped with the comprehensive product and application knowledge needed to keep your business operating at peak efficiency. With more than fifteen sales and service offices nationwide and access to local parts inventories, we provide service coverage that is unmatched in the industry.
Service Support includes:
Over 35 highly-trained local service technicians
Fifteen sales and service locations with parts inventories
National Field Service Department
Cummins Allison Worldwide Service Organization
Cummins Allison branch warehouses and service vehicles are equipped with the parts necessary to complete approximately 95% of repairs on the first visit. Exceptions can be completed on the following business day by placing an emergency part order. Extensive repairs may require that the technician transport the machine to at the nearest Cummins Allison branch location. A loaner machine is provided, if available. We make every effort to minimize your downtime when repairs are needed.
Response time is generally within eight business hours from the time the call is received. Service requests made outside of normal operating hours, including holidays and weekends, are dispatched on the next business day.
In Canada, customer service hours are 8 am to 5 pm (EST), Monday through Friday. Technician hours are 8 am to 5 pm (local time).